One of a kind baby gifts by bonjour baskets

Susana is the founder of Bonjour Baby Baskets. This online boutique specializes in luxury baby gifts and premium baby gift hampers. A conversation between Susana and her children at dinner led to the idea for Bonjour Baby Baskets. Susana, a former corporate worker, grandmother, and mother, knows that good quality baby items and slow fashion are timeless gifts. They will be treasured and cherished by friends, family, colleagues, and clients.

We are so grateful that you have agreed to participate in our interview series. Our readers would like to get to know you better before we begin. Tell us about your “backstory” and how you started.

Around ten years ago, I was given the task of finding a unique gift for a VIP customer who had just welcomed a new baby. The facility had to be unique, something that showed our appreciation for the client. I spent hours searching the web for a special baby gift. I bought something cute, but nothing extraordinary. During a family meal, I told my children about my experience. I also mentioned that I wanted to provide great products for babies. This is how Bonjour Baby Baskets was born.

What was the most hilarious mistake you made as a newbie? What lessons did you learn from this?

Our business started small. We began by preparing and photographing only 12 luxury baby baskets. We sold out within a few days, which was a pleasant surprise. As a small business owner, I was initially unsure of the reception my business would receive. My conclusion was that I knew my business was unique, and I could be confident in its success.

We all need some help to get where we are. You must be grateful to someone who has helped you get where you are. What is your story?

My children and their partners work in web design and marketing. I consider myself lucky. They were invaluable in setting up the site, creating marketing tools, and launching social media campaigns. They were very helpful at the start, and I do not think I could have found my online business without their help.

What book, podcast, or film has had a major impact on your life? What story resonated so strongly with you?

You can also find out more about the A-Team here.

Girl On Fire Cara Leyba. This book is amazing. I really liked the perspective that women work together instead of competing and how entrepreneurs create their success rather than waiting for it.

The Path Made Clear: Discovering Your Life’s Purpose and Direction was also a great book by Oprah. This is a book that will inspire you to find your life’s purpose and follow it.

What makes you believe that your company is unique? What is your story?

I think that our outstanding customer service and high quality products are what set us apart. Our customers are loyal and tell us they come back because of our unique products, great service, and the uniqueness we offer.

What tips would you give to colleagues in your field to help them thrive and not “burn out”?

It is important to be organized every day and set priorities. As a small business owner, you may not be able to work 9-5, but you can create a schedule based on your preferences.

It may seem obvious, but it is helpful to express it in more detail. Can you explain why a good customer service experience and great business success are essential to e-commerce and general business?

Excellent customer service is essential for any ecommerce business. It is important to add a human touch to e-commerce. It makes a huge difference and encourages them to return.

There have been times when, as customers or users, we’ve experienced a poor customer experience, whether in a shop or online. Where is the disconnect if the importance of good customer service is so obvious and intuitive? Why do so many businesses not prioritize this?

I cannot make any assumptions about other businesses. But in our case, a great customer service experience helped us grow our small business.

Could you tell us about an experience that you provided to a client who was ” WOWED”?

I remember a couple who contacted us to ask if we could send a baby gift for their first grandchild, born in Europe. They did not know what or how to send a gift. The gift included a beautiful hand-knitted baby blanket they had made. We tailored their contribution by selecting products based on their practicality and quality, with some adorable additions for playtime. We prepared the packaging in a way that it was easy to add the hand-knitted baby blanket when they received the basket. We gave them several options when it was time to ship. We also contacted them by phone to help them with their shopping experience.

What long-term effects did that have? “Wow!” Experience have? Did that? “Wow! What is your story?

They were so pleased with our service that they wrote a wonderful review and recommended us.

It’s not just about one thing. It could be a combination of subtle elements. Can you break down the ingredients that make up a “fantastic online shopping experience” and identify them?

All it comes down to is a personalized experience for the customer. In an age where we can purchase many products with a single click, it is easy to forget the importance of a personal touch. I think that personal interaction is the key to a great e-tailing experience.